Terms and Conditions

Terms and Conditions for Oxford Window company

CANCELLATION CONDITIONS

To exercise the right to cancel, you must inform us of the decision to cancel the contract by a clear statement (e.g. a letter sent by post or e-mail) quoting your name, address and this contract number within 14 days of this dated contract.

If you cancel the contract, the company will reimburse to you all payments received from you, excluding the cost of bespoke products (designed and manufactured to customer specification) which will remain due for any payment.

If you have requested to begin the performance of any services contracted for within the contract, during the cancellation period as determined by the proposed start date, you shall pay us an amount which is in proportion to what has been performed until you have communicated the decision to cancel this contract, in comparison with the full coverage of the contract.

Payment terms are 50% to confirm the order, a 40% staged payment at least two working days prior to delivery, and the final 10% on the completion of the installation.

ANY CHANGES TO THE ABOVE COULD RESULT IN EXTRA COSTS. ANY WORK NOT IN THE CONTRACT WILL NOT BE UNDERTAKEN.

1. In these conditions of sale, The Company means as per the details in the header. The “Customer” means the person, firm or company from whom the Company accepts an order. “Goods” means goods or services which are subject of such an order be it placed verbally or in writing.

2. The Customer agrees to purchase and have installed the Goods specified in the form of an order.

3. Orders are individually manufactured. Any Goods not used in their intended location in the Customer’s premises cannot be credited against the contract price.

4. The total outstanding balance is payable immediately after the Goods have been properly installed or delivered per the terms of the contract. Payment is to be made to the installer in cash or by bank transfer to the Company. Any outstanding balances not paid in full by the Customer on the date of the installation will be compounded at a monthly interest rate of 2.5%

5. This order is accepted by the Company subject to a final technical survey, which will be carried out in daylight hours.

6. The Company reserves the right to cancel this order in the event that the surveyor is not entirely happy that the Company can fulfil its obligations to the Customer within the contract price. In this event, any deposit or monies in respect of the contract will be refunded in full by the Company.

7. The Customer hereby acknowledges that the items and diagrams in this contract have been checked and are correct.

8. Risk shall pass to the Customer when Goods leave the Company’s premises where the Customer collects. Risk shall pass to the Customer when the Company has installed agreed goods.

9. Notwithstanding that the risk in the Goods has passed to the Customer, the ownership of the Goods shall remain with the Company which reserves the right to possession and to dispose of the goods until such time that payment has been received in full by the Company and cleared through the Company’s bank account.

10. The company does not deem the contract complete for the purposes of ordering a Building Control Certificate until the consumer has paid in full

11. The Customer agrees to permit access to the Company, its workers to the installation address at all reasonable times so that the Company may carry out the works scheduled. If within 28 days of being advised that the Company is ready to install, the Customer has not agreed to an installation date, the balance of the bespoke product* supply cost becomes payable.

*A bespoke product is one that has been designed and manufactured to the Customer’s specification and/or made to measure. For example, including, but not solely; glass, frame colour or hardware specification.

12. The Customer will provide the free use of a reasonable amount of water and electricity.

13. The Company will take all reasonable care of the Customer’s property when carrying out the work but cannot accept liability for re-decoration.

14. The contract price does not include for the repair or replacement of any rotten timber, defective lintels, hidden services or hazardous materials such as asbestos found during the course of carrying out the works of for the repair otherwise of any other structural defects unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer and will be the subject of a separate quotation

15. The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, e.g. radiators, pipes, electricity, telephone or television cables and the Customer shall remove all household fixtures, including curtains, nets and blinds before the installation is due to commence. The Company does not take any responsibility for damage caused to any of the above, if not removed by the Customer while work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site-specific restrictions/conditions.

16. No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed so as to be fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as best as practicable, but the Company cannot be held responsible for small fragments /splinters/ particles, which may still be present.